I guarantee to respond in 49 minutes or less, or I will pay YOU!
● A response from me can be in the form of a text, voicemail, phone call, or email.
● You must leave a voicemail or send a text in order for the guarantee to apply.
● Rachel’s hours of operation are 9am to 5pm daily, and Tina’s hours of operation are 9am to 8pm daily, so if you contact us outside of those hours, this guarantee does not apply.
● RACHEL DOES NOT WORK ON SUNDAYS, SO YOU WILL NEED TO CONTACT TINA ON SUNDAYS FOR THIS GUARANTEE TO APPLY: 512-705-7765
● If I will be unavailable (on vacation, in training, etc…), I will give you notice in writing at least 24 hours before I will be unavailable, and you will be given an alternate team member’s contact information. You must contact the alternate team member in order for the guarantee to apply while your main agent is unavailable.
● Text responses to voicemail count as a response. The response does NOT have to be of the same medium as the initial message/contact. (i.e. If you leave us a voicemail, we can respond via text or email, not necessarily by phone, in order for the guarantee to apply. If you text us, we can respond via phone, voicemail, or email for the guarantee to apply. Etc…)
● Social media messages & emails to us do not count because we are not checking our social media accounts or emails hourly.
● A response from me can consist of a standard message that I am busy and will contact you as soon as I am able.
● I will also be unable to answer during scheduled vacations. If I am on vacation, I will answer when I return.
If I fail to respond according to the above conditions & exclusions, I will pay you $25 in the form of a gift card.
